General refund handling principles for PropertyCheko.
This page outlines the broad approach to refund handling. Final policy terms should be reviewed and refined before public launch if payment workflow is enabled.
1. General principle
Refund handling, where applicable, may depend on the selected plan, the stage the case has reached, and whether service-related workflow activity has already begun.
2. Before workflow begins
If a payment has been made but the case has not yet meaningfully entered the service workflow, PropertyCheko may review the request for possible refund handling on a case-by-case basis.
3. After workflow begins
Once documentation review, case handling, coordination, physical audit workflow, or structured review activity has already started, refund treatment may be limited or unavailable depending on the stage reached.
4. Incomplete or changed submissions
If a user submits incomplete details, changes the case midway, or is unable to provide necessary information after initiation, refund eligibility may be reduced or not available depending on the work already undertaken.
5. Decision basis
Refund requests, if accepted for review, may be evaluated on the basis of service stage, internal effort already incurred, operational handling already initiated, and the practicality of reversing the case workflow.
6. Timeline and process
Refund requests should be made through the official contact path linked to the case. Review timelines and final handling, if any, may vary based on the case context and system stage.
7. Policy refinement
This page is intended as a placeholder policy structure for the current build stage and should be finalized alongside the live payment workflow before public launch.